“Thanks! I’m not scared of a mammogram anymore!”

This is one of thousands of positive comments that patients who have received mammograms or other diagnostic services at the Breast Care Center have written in patient satisfaction surveys. These surveys consistently rank the breast care services at the James Graham Brown Cancer Center at the top of the heap nationally for customer service, satisfaction, quality of care and facilities.

Read more from patients of the Breast Care Center:

• I’ll never go anywhere else for my mammogram.
• Didn’t even have time to read a magazine. In and out BEFORE my appointment time!
• I would like to meet more people like those women who worked at the registration desks. They were more than professional. They radiated warmth and friendliness. The first woman got up and showed me the mammography area. The next lady told me they would send someone for me, and they were there within a minute.
• The area is so pleasant and attractive. I like the waterfall curtain a lot and the coffee service was a nice surprise.
• It was easy to detect a tremendous amount of cooperation among the staff.
• Everyone was so thoughtful and kind. The process of the mammography was the best ever. It was the least pain and the quickest I’ve experienced. Thanks for such wonderful service.
• If ONLY all doctor’s offices and testing areas at other places ran this smoothly.
• Excellent! I was impressed with set-up routine. Private dressing room and storage locker.
• You should really be proud – I’ve NEVER given ANY survey the BEST marks – All the personnel treated me professionally and with calm concern. Even though I was terrified, they calmed me.
• The X-ray technologist was so very nice and made me feel so at ease that is was a pleasure during my mammogram there.
• Pad on x-ray was GREAT!
• I could not have been treated better anywhere by all staff – the doctors who read my test in were both excellent to talk to me.
• My follow-up mammogram required a biopsy. The staff was considerate and worked me in to their schedule that very day (much appreciated!) so that I could get closer to the answers I needed.
• The young lady who performed the mammogram was helpful, gave clear simple instructions. Offered the comfort pad for the equipment – I think the comfort pad made the procedure just that – a bit more comfortable.
• When they said they would have to do an ultrasound I was very worried. The technician and the doctor calmed my fears I was shocked that the doctor did the ultrasound.
• I would highly recommend your Cancer Center to any woman who needs a mammogram. The equipment used is clean and very comfortable; the staff is friendly, warm, considerate and very gentle while giving tests. They make you feel comfortable and special — Not JUST another patient.
• This was undoubtedly the best mammogram I’ve ever had! My technician was wonderful, extremely knowledgeable and efficient. She was very courteous – friendly without being to familiar, never condescending, 100% – appreciate while making me very comfortable and at ease. Many kudos!
• I just received a pace maker, and I was concern if the test will hurt it, and, the young lady eased my mind.
• I have never had a bad experience at Brown.
• Thank you for giving me a comfortable and fast mammogram test. Also it was amazing to get the result so quick (it took only 3 days).
• A few weeks before mammo I had open heart surgery. I had a lot of concern because the breast hurt from surgery. The nurse was more than kind and reassuring and everything went really good.
• I am very comfortable with both the waiting and test areas. I live in more than 30 minutes and could get the test closer to my home, but I choose to drive downtown for this reason.
• Very impressive, light colors make it a very comforting atmosphere.
• Wish I had that water wall in my home – so restful & soothing.
• Beautiful space! My first visit since renovation was fully done.
• Your employees are the best!! Everyone was comforting and smiles. The facility is beautiful and very clean thank you for your service.
• Clean and very good. Excellent, very nice. It was like being in a hotel you could relax.
• You take a not so great procedure into a very pleasant experience everyone there is so friendly and so easy to talk to you. Wouldn’t dream of going anywhere else.
• I really can’t count the times I have been to your facility for my mammogram, but each time is a very pleasant visit, and I have recommended the facility to my friends and family.
• This place just keeps getting better & better. Thank you.
• I’ve dealt with every hospital in Louisville for one reason or another. My experience w/this appointment was perfect – KEEP UP THE GREAT WORK.
• I would NEVER go anywhere else for my mammogram! As a woman who has had cancer and being relatively young, I plan on MANY trips to James Graham Brown – and I don’t fear or dread any of them!
• I’ve been in and out of a lot of hospitals for illnesses. Surgeries, procedures, etc., and this was the most pleasant of all my experiences. EVERYONE was focused on making the patient comfortable. Great job.
• This was my first experience at JGBCC – EVERYONE who dealt with me was unusually courteous and professional – I am so favorably impressed. Thank you.